Get in touch
Have a question about our diatomaceous stone mats, an order that’s on its way, or how to care for a mat you already own? We’d love to help. Send us a message using the form below and a real person will read it and reply — typically within 1–2 business days (Monday through Friday, excluding holidays). There’s no phone queue and no bot; just a straightforward reply by email.
To help us sort things out quickly, please include:
- Your order number if your question is about an existing order (it’s in your confirmation email and starts with “#”).
- Which mat you’re asking about — the Stone Drying Mat for the kitchen or the Stone Bath Mat for the bathroom floor.
- A short description of what you need, and a photo if something arrived damaged or doesn’t look right — a picture usually helps us help you faster.
A few of the things we hear most often: order tracking (your tracking link is emailed the moment your order ships, and you can follow it on our Track Order page), returns and exchanges (you have 30 days from delivery to return an unused mat), care (let the stone air-dry between uses; rinse and dry fully when it needs a refresh), and the multi-pack discount (add both mats and it’s applied automatically at checkout — no code needed).
Prefer to find the answer yourself first? Many common questions about shipping, returns, and care are already answered on our Help & Support page, and you can follow a shipment any time on our Track Order page. For returns and refunds, see Returns & Refunds, and to learn what the mats are actually made of, read The Stone Story. We reply to every message by email, so please make sure your email address is entered correctly below.
