Help & Support

Shipping

Orders are packed carefully and dispatched within 0 to 1 business day. Once shipped, delivery within the United States typically takes about 2 to 7 business days, depending on where you are and the carrier. Shipping is free on eligible orders, and any multi-pack discount is applied automatically — everything is calculated at checkout, with no hidden surprises.

As soon as your order ships, we email a confirmation with a live tracking link. You can also follow a shipment any time on our Track Order page. Carriers can take up to a day to record the first scan, so a new tracking number may look quiet at first — that’s normal.

Where’s my order?

Check the shipping confirmation email for your tracking link, or visit the Track Order page. Still stuck after a couple of business days? Email us with your order number.

Returns

Changed your mind or something isn’t right? You have 30 days from delivery to return your mat. Because our mats are natural diatomite stone that absorbs water, change-of-mind returns need to be unused and in new, resalable condition, in the original box. There’s no restocking fee for eligible items. If your order arrives damaged, defective, or wrong, we’ll make it right at no cost to you. For the full details, see our Returns & Refunds guide.

Easy returns

Contact us first with your order number and we’ll send simple return instructions (and a prepaid label on orders of $100 or more).

Care

Caring for a stone mat takes almost nothing. After use, simply let it air-dry — the matte diatomite surface helps water evaporate quickly on its own, so it’s ready again between uses. When it needs a refresh, rinse it under water and let it dry fully before the next use. Keep it out of prolonged standing water and avoid harsh scrubbing, so the natural surface stays as it should. It’s a calm, refined alternative to a fabric mat you’d otherwise have to launder.

Want the full routine, plus tips for keeping the finish looking its best? Our Guides walk through everyday care and common questions in more detail.

Frequently asked

How do I care for my stone mat?

Let it air-dry after use — the matte diatomite surface helps water evaporate quickly on its own. Rinse under water when it needs a refresh and let it dry fully. Keep it out of standing water and avoid harsh scrubbing. See our Guides for the full routine.

When will my order arrive?

Orders are dispatched within 0 to 1 business day. Once shipped, US delivery usually takes about 2 to 7 business days depending on your location. You’ll get a tracking link by email as soon as it ships.

Do you offer a bundle discount?

Yes. Add both the Stone Drying Mat (kitchen) and the Stone Bath Mat and the multi-pack discount is applied automatically at checkout — no code needed.

What is the mat actually made of?

Natural diatomaceous stone (diatomite) — a mineral formed from the fossilized silica shells of microscopic algae. Its many tiny pores draw water off the surface and let it evaporate back into the air, which is why it dries so quickly. You can read more on our Stone Story page.

Can I return a mat if I’ve used it?

Change-of-mind returns need to be unused and in new, resalable condition. If a mat arrives damaged, defective, or wrong, that’s different — we’ll replace it or refund it at no cost. When in doubt, email us first and we’ll talk it through.

How do I track my order?

Use the tracking link in your shipping confirmation email, or paste your tracking number on our Track Order page to jump straight to the carrier. New tracking numbers can take a day to show their first scan.