Shipping policy

Last updated: June 9, 2026

This Shipping Policy explains how and where Trivelle ships orders. Trivelle is operated by Shushlav Commerce LLC.

Where we ship

We currently ship to addresses within the United States only (the 50 states and DC). We do not ship internationally at this time. Orders with a non-U.S. shipping address cannot be completed at checkout.

Shipping cost

We offer free standard shipping on orders within the United States. Any applicable sales tax is calculated at checkout.

Order processing

Orders are processed within 1–2 business days (Monday–Friday, excluding U.S. holidays). Orders placed after our daily cut-off, on weekends, or on holidays begin processing the next business day.

Delivery time

Once shipped, most orders arrive within 2–7 business days, depending on your location. Delivery times are estimates and aren't guaranteed; they may be affected by carrier delays, weather, or other factors outside our control.

Tracking

When your order ships, we'll email you a confirmation with tracking. You can also track your order any time from our Track Order page. If you haven't received tracking within a few business days of ordering, check your spam folder or contact us.

Wrong address, failed delivery, and lost packages

Please double-check your shipping address at checkout — we're not responsible for orders sent to an address entered incorrectly. If a package is marked delivered but you can't find it, check around your delivery area and with neighbors, then contact us and we'll help resolve it with the carrier. If a package is lost in transit, contact us at support@trivelle.store and we'll make it right.

Returns

For returns and refunds, please see our Refund & Returns Policy.

Contact

Shushlav Commerce LLC (d/b/a Trivelle)
1914 Thomes Ave, Ste 2 #3394, Cheyenne, WY 82001, United States
Email: support@trivelle.store