Shipping policy

Last updated: September 15, 2026

This Shipping Policy explains how, from where, and how quickly Trivelle ships orders. Trivelle is operated by Shushlav Commerce LLC.

Where we ship

We currently ship to addresses within the United States only (the 50 states and DC). We do not ship internationally at this time. Orders with a non-U.S. shipping address cannot be completed at checkout.

Shipping cost

We offer free standard shipping on all orders within the United States. Any applicable sales tax is calculated at checkout.

Where your order ships from

Trivelle products do not all ship from the same place.

Stone mats ship from a fulfilment centre in the United States.
Stone Ritual accessories ship from partner warehouses — some in the United States, some overseas.

Every accessory product page tells you which of the two it is, and gives that item's own delivery window, before you add it to your cart.

Orders that arrive in more than one shipment

Because items ship from different locations, an order containing a mat and one or more accessories arrives in two or three separate parcels. Each parcel has its own tracking number and its own arrival date, and checkout labels them "Shipment 1 of 2", "Shipment 2 of 2", and so on.

This costs you nothing extra — shipping is still free, and you are charged once. It simply means part of your order may arrive before the rest.

Order processing and delivery time

Processing happens on business days (Monday–Friday, excluding U.S. holidays). Orders placed after our daily cut-off, on weekends, or on holidays begin processing the next business day.

Stone mats — usually processed the next business day. Delivery typically takes 1–4 business days after dispatch.
Stone Ritual accessories — up to 3 business days to prepare, then typically 7–10 business days in transit. Accessories shipped from a U.S. warehouse usually arrive sooner; the product page shows that item's window.

Delivery times are estimates and are not guaranteed. They may be affected by carrier delays, customs processing, weather, or other factors outside our control.

If we cannot meet the window we quoted

If we cannot ship an item within the time stated when you placed your order, we will email you with a revised date and give you the choice of waiting or cancelling that item for a full refund. You do not have to chase us for this.

Duties and import charges

The price you pay at checkout is the full price of your order. We do not add duties, customs fees or import charges, and orders delivered to U.S. addresses are not expected to incur them. If a carrier ever asks you for an additional charge to release a Trivelle parcel, contact us at support@trivelle.store — we will cover it or refund it.

Tracking

When each shipment leaves, we email you a confirmation with its tracking. If your order ships in more than one parcel, you will receive more than one of these emails — that is expected, not a duplicate. You can also track your order any time from our Track Order page. If you have not received tracking within a few business days of ordering, check your spam folder or contact us.

Wrong address, failed delivery, and lost packages

Please double-check your shipping address at checkout — we are not responsible for orders sent to an address entered incorrectly. If a package is marked delivered but you cannot find it, check around your delivery area and with neighbours, then contact us and we will help resolve it with the carrier. If a package is lost in transit, contact us at support@trivelle.store and we will make it right.